Reviews & Testimonials | E S Hartley

We have just received excellent customer service from Paul the Service and Warranty Manager at the Ings branch who has rectified a major warranty issue on our Hobby Motor home, the workmanship has been excellent and communication first class. Highly recommended.

Ian Havers

Review: My wife and I have just returned from a round trip to Ings, where our Premium Van was fitted with new windows as part of a Hobby recall. We had a rooflight replaced also after the original design had ballooned in the autumnal heat of southern France. Knowing we had a long way to travel (from Somerset), Paul Lowery suggested we had the windows and rooflight replaced at the same time. Although the windows arrived at Ings some months earlier, the rooflight proved to be more of a problem but eventually Hobby, Germany, came through and Paul, who had kept me informed and who never failed to return my calls, arranged a date for replacement. My wife and I were made very welcome in the customer area, and even offered tea or coffee by Nigel Collins, who had sold us our van. We were not expecting the work to be completed until close of play on the second day but when we arrived back at Ings just after lunch that day, we were pleasantly surprised to find the work had been completed. The new windows and rooflight were in and the van looked like new. We have always found the staff at E S Hartley to be very friendly and Paul Lowery, who must have dreaded my telephone calls, remained calm and positive as he relayed and interpreted the information coming out of Germany regarding the recall procedures, and timing. We are now looking forward to another season of touring and trust that the new windows and rooflight will perform as well as they look. Thank you Paul.

I purchased a 2013 Hobby 750RL from E.S. Hartley nearly a year ago. The vehicle has not been without its problems. With the assistance of Ian, the after sales Manager we have successfully negotiated through. I am most impressed with the company allowing me to go to a local dealer and on one occasion an auto electrician all under warranty. How is that for customer care. I should add I live in the South of England so not always possible to go back to Liverpool. Thank you very much E.S. Hartley it has been a pleasure doing business with you.

We've just had a warranty repair done on our Hobby motorhome. We bought it new from Hartley's almost two years ago and again we've been very impressed with their service and support. Ian, the workshop Manager, dealt with the problem courteously and very efficiently, ordered the replacement part from Germany,  fitted it and restored the motorhome to showroom condition, with no quibbling or hesitation. We would not hesitate in recommending E S Hartley for their Sales and aftercare - five stars!

Grahame Oxfurd

My wife and I just wanted to let you know how delighted we were by the service and help with our camper van given by your Ellesmere Port branch.

Ian and the team there were consistently thoughtful and polite in dealing with us.

Well done and many thanks.

Review: We first bought a motorhome back in 2004 before the kids at the ripe old age of 33! "Jeffrey" was a brand new Swift Suntor and we spent a whole year touring round Western Europe before returning home with our first child on the way. I reluctantly returned to work and Jeffery had to be sold to enable us to put a deposit down on our new home. We talked for years about buying another motorhome but with our second child on the way and a big mortgage this just wasn't possible so we just kept on buying MMM and dreaming that maybe one day we might be able to afford one even if this meant retirement!

In 2008 we purchased a caravan, great concept but in reality turning up late on Friday nights with two small children meant arguments and a less than stress free time away so this was sold quite quickly and we banked the money and kept saving.

Finally and sooner than we thought we finally realised our dream in April this year 10 years after our first motorhome. We purchased a Burstner Levanto from E S Hartley in Cumbria. "Barry" had only covered 13,000 miles with bunks and a large washroom with a proper shower which was important to us as we also wanted to tour in Europe again this time on Aire's.

It would be fair to say we had a few problems which was frustrating however Kath Worrall from E S Hartley who is one of the co-owners sorted everything out at no cost to ourselves. I have to say that the service that we have experienced from Kath at E S Hartley has been second to none and despite the fact that we live over 200 miles away from the site fortunately E S Hartley have another site in merseyside and sent a technician to our house to rectify a couple of problems restoring our faith in genuine customer service, we would definitely buy from them again. So far this year we have spent nearly 50 nights away in "Barry" including nearly three weeks away in France and have further trips booked away throughout the winter including New Years Eve.

In conclusion don't be afraid of buying from a far providing that you have agreement in advance of purchase from the dealer as to how they will look after you when the inevitable happens.

Great service and great deal. Having worked and known Simon for over 12 years, I knew we would be in safe hands. Just had our first major outing in our new motorhome and everything was great. Thanks again Si

Both sales and after sales support excellent, a friendly and professional team. Special thanks to Simon M for his dedicated service and support.

Excellent professional sales service very personal and well looked after. Hope and very sure after sales would be just the same.

We just wanted to say thank you for all of your fantastic service, care and support. Cheers.

Just purchased our first motorhome from Jason at  Ellesmere
Port ES Hartley. Very nice and easy transaction, everything went
smoothly. Everyone we have come into contact with has been friendly
and accommodating. I would definitely recommend this dealership. No
issues with out Hobby motorhome, its a gem.

"My absolute thanks to Ian and the team at E S Hartley Ellesmere Port. They have performed miracles in 3 days to fix up my auto trailer ready for my family's trip to Italy.
They have achieved more in 3 days than another company in Stoke could in 2 months.
We appreciate it so much.you have a customer for life
The Poynton family"