Reviews & Testimonials | E S Hartley
These guys saved my weekend!
We pulled up in a 2016 Rollerteam 746, Out came the salesman, probably thinking .... This could be a customer for brand new upgrade... Sadly not but was me and my partner and little girl with a minor problem on toilet door. Both the boss and salesman immediately came out to help and saved the weekend. No Charge! Real nice honest guys and when we do go for a new one, I will certainly be giving these guys a call.
What an amazing experience! A really friendly and helpful team. From the moment I arrived with 2 tired and bored children we were well looked after and felt relaxed. The motorhome was absolutely immaculate, a real luxury. I can't recommend ES Hartley enough, I will definitely be using them again next summer.
This is the second Hobby motorhome we have had from ES Hartley. We always find the staff friendly, helpful, and they listen to what we need in a motorhome. This time we had a great experience, and found a motorhome that really ticked all the boxes for us. Neil,Stuart and Vernon were brilliant, but the "jewel in the crown" is reserved for their service department. Ian and Gemma went above and beyond the call. Not everything in our motorhome was as it should be, but Ian and Gemma did everything we asked of them , which really gives you faith in the fact that you are dealing with right people. We would buy another motorhome off ES Hartley when the time is right.
Excellent friendly and knowledgeable service
Excellent friendly and knowledgable service. Took our motorhome in for some minor repairs and they were fixed without problem.
Very informative, non pushy, advice on possibilities of motorhome purchase
The staff were very helpful and showed us the motor homes with the features we were looking for. We can now make an informed decision as to which will be best for our needs. Very impressed with no pressure to buy now.
Excellent Service Yet Again!
An excellent service from the team yet again. Gemma and John on the front desk are so knowledgeable and pleasant nothing is too much trouble.
Hello Peter. Many thanks for an excellant handover and making sure everything was right on the vehicle. We are very pleased. Hope you have a great year. Best wishes.
First Class service
Thank you for your help. Always nice to find a company that treats thier customers like E S Hartley do. I would certainly reccomend your company. First Class service, thanks.
Excellent work ethic
At last found a motorhome company, with excellent work ethic, customer care and a knowledge of their product, presentation and attention to detail second to none... Ask for Ian...
We are very happy with the service
Well what can we say. the staff are unobtrusive and very polite. Graham the salesman who dealt with us is a very cheery cheeky chappy. Overall we are very happy with the service and coffee we were given. yes we would recommend them.
Always Happy To Help
About 6 months ago I bought a new Hobby Premium Drive from your garage at Ings. I am writing to you to say how pleased I have been with the after sales service. I have had a few niggling problems with my motorhome but these have been repaired promptly and to a good standard. Paul Lowery in particular has given excellent service, always completing the work to time and always replying to calls.
I was recently at a caravan rally and one of the guys there was complaining about the build quality of his current motorhome,he previously owned a Hobby and he is considering going back to a Hobby because of the build quality. The only thing that was putting him off was the poor service he received at the dealership in the NE. I told him of my experience at Ings and was considering having a look there.
In a nutshell, good service does have an effect on ongoing business.