Reviews & Testimonials | E S Hartley
This is the second Hobby motorhome we have had from ES Hartley. We always find the staff friendly, helpful, and they listen to what we need in a motorhome. This time we had a great experience, and found a motorhome that really ticked all the boxes for us. Neil,Stuart and Vernon were brilliant, but the "jewel in the crown" is reserved for their service department. Ian and Gemma went above and beyond the call. Not everything in our motorhome was as it should be, but Ian and Gemma did everything we asked of them , which really gives you faith in the fact that you are dealing with right people. We would buy another motorhome off ES Hartley when the time is right.
Excellent friendly and knowledgeable service
Excellent friendly and knowledgable service. Took our motorhome in for some minor repairs and they were fixed without problem.
Very informative, non pushy, advice on possibilities of motorhome purchase
The staff were very helpful and showed us the motor homes with the features we were looking for.
We can now make an informed decision as to which will be best for our needs.
Very impressed with no pressure to buy now.
Excellent Service Yet Again!
An excellent service from the team yet again. Gemma and John on the front desk are so knowledgeable and pleasant nothing is too much trouble.
Many thanks for an excellant handover and making sure everything was right on the vehcile.
We are very pleased.
Hope you have a great year
First Class service
Thank you for your help. Always nice to find a company that treats thier customers like E S Hartley do. I would certainly reccomend your company. First Class service, thanks.
Excellent work ethic
At last found a motorhome company, with excellent work ethic, customer care and a knowledge of their product, presentation and attention to detail second to none... Ask for Ian...
We are very happy with the service
Well what can we say. the staff are unobtrusive and very polite. Graham the salesman who dealt with us is a very cheery cheeky chappy. Overall we are very happy with the service and coffee we were given. yes we would recommend them.
Always Happy To Help
About 6 months ago I bought a new Hobby Premium Drive from your garage at Ings. I am writing to you to say how pleased I have been with the after sales service. I have had a few niggling problems with my motorhome but these have been repaired promptly and to a good standard. Paul Lowery in particular has given excellent service, always completing the work to time and always replying to calls.
I was recently at a caravan rally and one of the guys there was complaining about the build quality of his current motorhome,he previously owned a Hobby and he is considering going back to a Hobby because of the build quality. The only thing that was putting him off was the poor service he received at the dealership in the NE. I told him of my experience at Ings and was considering having a look there.
In a nutshell, good service does have an effect on ongoing business.
Outstanding Customer Communications
We attended the Motor Home show in Glasgow (February) with no intention of changing our Hobby 55ES but spotting the Hobby stand we popped in for a look see. We were immediately drawn to the new Optima T65FL and were smitten.
Discussions ensued with Rebecca regarding additions, numbers etc and the deal was done ( we hadn't even studied the brochure ). This was most unlike me who researches extensively before parting with large sums of money but as I said we loved it. Now it was a waiting game (I'm not that patient a person) but Rebecca kept us apprised of progress throughout (this is unusual normally I have to hassle companies for information). Then came the bad news, a delay in Germany at the Hobby factory. We were concerned regarding the new road tax that would commence on April 1st would come and bite us (it was unclear if Motorhomes would be affected by this) so we asked for the vehicle to be registered and taxed by 31st March. This was done for us.
With the final delay due to the shipping company we finally took delivery mid April. The handover was a totally painless operation, Rebecca attended at Ings (not her normal place of work).
OK, so in summary none of the delays were expected but none of them were due to E S Hartley. Rebecca was excellent at keeping us informed even when she had to communicate bad news (the delay). This was the second time we have dealt with this company (the afore mentioned 55ES was also purchased from E S Hartley) and they haven't disappointed.
I have praised Rebecca for her communications and indeed she made a number of things ‘happen’ for us but I guess at the end of the day it was team work at E S Hartley that delivered exactly what we asked for.
Well done Rebecca and your team.
PS We have now spent two weeks away in "Ivan the Tourable" and absolutely love it!
A Big Thank You!
Just like to say big thank you for all your help. We have had pleasant experience dealing with you and your company, far better than previous dealings with other dealers. Also thanks to Ian and Mike for their help.