Reviews & Testimonials | E S Hartley
Outstanding Customer Communications
We attended the Motor Home show in Glasgow (February) with no intention of changing our Hobby 55ES but spotting the Hobby stand we popped in for a look see. We were immediately drawn to the new Optima T65FL and were smitten.
Discussions ensued with Rebecca regarding additions, numbers etc and the deal was done ( we hadn't even studied the brochure ). This was most unlike me who researches extensively before parting with large sums of money but as I said we loved it. Now it was a waiting game (I'm not that patient a person) but Rebecca kept us apprised of progress throughout (this is unusual normally I have to hassle companies for information). Then came the bad news, a delay in Germany at the Hobby factory. We were concerned regarding the new road tax that would commence on April 1st would come and bite us (it was unclear if Motorhomes would be affected by this) so we asked for the vehicle to be registered and taxed by 31st March. This was done for us.
With the final delay due to the shipping company we finally took delivery mid April. The handover was a totally painless operation, Rebecca attended at Ings (not her normal place of work).
OK, so in summary none of the delays were expected but none of them were due to E S Hartley. Rebecca was excellent at keeping us informed even when she had to communicate bad news (the delay). This was the second time we have dealt with this company (the afore mentioned 55ES was also purchased from E S Hartley) and they haven't disappointed.
I have praised Rebecca for her communications and indeed she made a number of things ‘happen’ for us but I guess at the end of the day it was team work at E S Hartley that delivered exactly what we asked for.
Well done Rebecca and your team.
PS We have now spent two weeks away in "Ivan the Tourable" and absolutely love it!
A Big Thank You!
Just like to say big thank you for all your help. We have had pleasant experience dealing with you and your company, far better than previous dealings with other dealers. Also thanks to Ian and Mike for their help.
Prompt, Attentive, Friendly and Efficient...
Hi, just to say a big thank you from your prompt and attentive response to my warranty claim. My wife and daughter collected the two fridge shelves yesterday and were really impressed by the friendly and efficient way you dealt with. Thanks again.
P.S. motor home companies get a lot of bad comments on social media, you only hear of the problems not the good experiences. I will make my motorhome facebook pages aware of my dealings with you.
Service, Above and Beyond
To Ian and the team,
We do not know how to express our thanks to you and the team at E S Hartley Ellesmere Port for all your patience and perseverance with our camper van. You have been helpful, curious and patient throughout. The dedication you and the team have shown in getting our van roof working has been truly professional and appreciated.
You and the team have gone above and beyond to help us for which we are very appreciative and grateful.
With Kind Regards
Excellent, Professional, Well Looked After, Thanks
Excellent, professional, sales service, very personal and well looked after. Hope and very sure after sales will be just the same. Had our first weekend away in our JOBL camper in Keswick and just loved everything about the JOBL. comfort attention to detail first class...thanks to John ,Vernnon and team.
Exceptional Customer Service
After meeting John and Vernon at the Motorhome Show at Event City, John showed me around a Jobl Kampa SE, his enthusiasm, passion and attention to detail made it an easy choice for me to purchase one. I've only had it a week and I'm in love with it. John has been amazing.
Excellent Service - Very Impressed
We called in at Ings (Kendal) last week to have some minor issues checked on our Hobby Premium Van 55. We received excellent service and advice from Paul and the Technician. Very impressed, Thank You.
Exceeded Hopes and Expectations
Hi Kath. Just a quick note to thank your team for making the purchase of our Hobby Optima T70GE a very pleasant experience. The only way to know if this is going to extend to the ownership experience is when you have an issue/problem. I am very pleased to say that team ES Hartley Limited have exceeded my hopes and expectations. When I had an issue with the onboard battery charger, Ian called round after work the next day and addressed the problem there and then. Would you please pass on my thanks to Ian for his excellent and professional customer support. Many thanks and all the best to you all. Kind regards. Julian.
I just thought that a short mail was in order to thank you for the service that your company has provided during the purchase of our new Hobby motorhome. As you will be aware there is a local Hobby dealer to our home in Stafford but to we chose to purchase from you because of the excellent service that we have received from your colleagues. We were not intending to purchase a new motorhome at this time but Adam Stoate at the Stafford Motorhome Show was very personable and persuasive and the purchase process was efficient and trouble-free. On delivery, our new van was in perfect condition and the introduction given by your service manager Ian Woodcock was very comprehensive thereby ensuring that our subsequent Tour de France was trouble-free. We have had a few minor problems with the van but these have been dealt with by Ian and his colleagues in a cheerful and professional manner to our satisfaction. In the past, we have purchased several motorhomes from Geoff Cox, they were excellent. We have found that the personal touch is a very persuasive factor in the choice of dealer. Folk nowadays are very swift to criticise but praise is a rare commodity. In this case your company has performed to a standard and we are grateful. Kind regards.
Going That Extra Mile!
In the lakes with a leaking aircon fitting and a fridge alarm sounding, more rain forecast and Hartleys fitted us in the same day! Sorted the aircon and fridge alarm in 1.5 hours, really helpful and friendly, wouldn't hesitate to go there again. Thank you Paul, and the technician with the father and son sprockers, from Dave, Ali and the two mad springers.
Great Customer Service
Just would like to say a big thank you for the great customer service your Ellesmere Port Branch gave to me.
Thank you E S Hartley. We searched long and hard to find suitable manufacturers or suppliers. Having attended number of exhibitions in our opinion of all the firms we came across E S HARTLEY were far and away the friendliest and helpful. We have just completed our first weekend hire and the customers were delighted with the motorhome.
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