Reviews & Testimonials | E S Hartley
Prompt, Attentive, Friendly and Efficient...
Hi, just to say a big thank you from your prompt and attentive response to my warranty claim. My wife and daughter collected the two fridge shelves yesterday and were really impressed by the friendly and efficient way you dealt with. Thanks again.
P.S. motor home companies get a lot of bad comments on social media, you only hear of the problems not the good experiences. I will make my motorhome facebook pages aware of my dealings with you.
Service, Above and Beyond
To Ian and the team,
We do not know how to express our thanks to you and the team at E S Hartley Ellesmere Port for all your patience and perseverance with our camper van. You have been helpful, curious and patient throughout. The dedication you and the team have shown in getting our van roof working has been truly professional and appreciated.
You and the team have gone above and beyond to help us for which we are very appreciative and grateful.
With Kind Regards
Excellent, Professional, Well Looked After, Thanks
Excellent, professional, sales service, very personal and well looked after. Hope and very sure after sales will be just the same. Had our first weekend away in our JOBL camper in Keswick and just loved everything about the JOBL. comfort attention to detail first class...thanks to John ,Vernnon and team.
Exceptional Customer Service
After meeting John and Vernon at the Motorhome Show at Event City, John showed me around a Jobl Kampa SE, his enthusiasm, passion and attention to detail made it an easy choice for me to purchase one. I've only had it a week and I'm in love with it. John has been amazing.
Excellent Service - Very Impressed
We called in at Ings (Kendal) last week to have some minor issues checked on our Hobby Premium Van 55. We received excellent service and advice from Paul and the Technician. Very impressed, Thank You.
Exceeded Hopes and Expectations
Hi Kath. Just a quick note to thank your team for making the purchase of our Hobby Optima T70GE a very pleasant experience. The only way to know if this is going to extend to the ownership experience is when you have an issue/problem. I am very pleased to say that team ES Hartley Limited have exceeded my hopes and expectations. When I had an issue with the onboard battery charger, Ian called round after work the next day and addressed the problem there and then. Would you please pass on my thanks to Ian for his excellent and professional customer support. Many thanks and all the best to you all. Kind regards. Julian.
I just thought that a short mail was in order to thank you for the service that your company has provided during the purchase of our new Hobby motorhome. As you will be aware there is a local Hobby dealer to our home in Stafford but to we chose to purchase from you because of the excellent service that we have received from your colleagues. We were not intending to purchase a new motorhome at this time but Adam Stoate at the Stafford Motorhome Show was very personable and persuasive and the purchase process was efficient and trouble-free. On delivery, our new van was in perfect condition and the introduction given by your service manager Ian Woodcock was very comprehensive thereby ensuring that our subsequent Tour de France was trouble-free. We have had a few minor problems with the van but these have been dealt with by Ian and his colleagues in a cheerful and professional manner to our satisfaction. In the past, we have purchased several motorhomes from Geoff Cox, they were excellent. We have found that the personal touch is a very persuasive factor in the choice of dealer. Folk nowadays are very swift to criticise but praise is a rare commodity. In this case your company has performed to a standard and we are grateful. Kind regards.
Going That Extra Mile!
In the lakes with a leaking aircon fitting and a fridge alarm sounding, more rain forecast and Hartleys fitted us in the same day! Sorted the aircon and fridge alarm in 1.5 hours, really helpful and friendly, wouldn't hesitate to go there again. Thank you Paul, and the technician with the father and son sprockers, from Dave, Ali and the two mad springers.
Great Customer Service
Just would like to say a big thank you for the great customer service your Ellesmere Port Branch gave to me.
Thank you E S Hartley. We searched long and hard to find suitable manufacturers or suppliers. Having attended number of exhibitions in our opinion of all the firms we came across E S HARTLEY were far and away the friendliest and helpful. We have just completed our first weekend hire and the customers were delighted with the motorhome.
Breath Adventure Motorhomes
We have just received excellent customer service from Paul the Service and Warranty Manager at the Ings branch who has rectified a major warranty issue on our Hobby Motor home, the workmanship has been excellent and communication first class. Highly recommended.
First Class Service 5*
Review: My wife and I have just returned from a round trip to Ings, where our Premium Van was fitted with new windows as part of a Hobby recall. We had a rooflight replaced also after the original design had ballooned in the autumnal heat of southern France. Knowing we had a long way to travel (from Somerset), Paul Lowery suggested we had the windows and rooflight replaced at the same time. Although the windows arrived at Ings some months earlier, the rooflight proved to be more of a problem but eventually Hobby, Germany, came through and Paul, who had kept me informed and who never failed to return my calls, arranged a date for replacement. My wife and I were made very welcome in the customer area, and even offered tea or coffee by Nigel Collins, who had sold us our van. We were not expecting the work to be completed until close of play on the second day but when we arrived back at Ings just after lunch that day, we were pleasantly surprised to find the work had been completed. The new windows and rooflight were in and the van looked like new. We have always found the staff at E S Hartley to be very friendly and Paul Lowery, who must have dreaded my telephone calls, remained calm and positive as he relayed and interpreted the information coming out of Germany regarding the recall procedures, and timing. We are now looking forward to another season of touring and trust that the new windows and rooflight will perform as well as they look. Thank you Paul.